A non-profit community rehabilitation organization chose Atrio and Microsoft Dynamics CRM to continue to exceed the expectations and demands of its client base, which included a 500 agent call center that serviced over 35,000 calls a day with 24/7 availability. This organization provides an array of manufacturing and professional services and is committed to improving the lives of a diverse workforce. Already Microsoft CRM users, this organization recognized that it needed more.
The client required third party integrations in order to interface with a highly protected government agency and comply with complex regulations. Atrio implemented the upgrade, complete with test to fail procedures and disaster recovery protocols. This integration has made it possible for the organization to continue to deliver on their goal of "quality, diversity and performance" for their employees and clients.