Atrio deployed Dynamics CRM to health-services, pre-natal testing client.

Atrio deployed Dynamics CRM to health-services, pre-natal testing client.

A global and rapidly growing molecular and specialized testing provider required an end to end solution to meet the complex needs of clinicians and their patients.  As a genetics and pre-natal testing facility, flawless customer service and communication is paramount.  Working with highly sensitive information this client's customers demand that results are delivered quickly and securely - 100% of the time.  Atrio implemented Dynamics CRM to provide new insight into customer and sales data.  Examples include: 

  • Daily alerts  for internal and external turnaround times
  • Automatic feeds immediately created cases expediting and reducing time to resolution
  • Sales contests and results do drive motivation
“In the business of providing life changing information we now have the tools to do our part in helping patients “prepare for life”.”
— VP of Sales, Health Services Organization