Atrio deployed Dynamics CRM to over 750 contact center agents to reduce overall time to resolution.

Atrio deployed Dynamics CRM to over 750 contact center agents to reduce overall time to resolution.

A large, local, non-profit community rehabilitation, Michigan-based organization provides an array of manufacturing and professional services.  What is unique about this company is that it's employees are very diverse and many have physically or mentally limiting disabilities.  Atrio implemented Dynamics CRM for a 750 agent call center that services over 35,000 calls/day with 24/7 availability.  This implementation defines complexity with many challenging integrations and highly regulated security requirements in addition needing a user experience that re-defines 'ease-of-use'.

“This implementation defines complexity with many challenging integrations and highly regulated security requirements in addition needing a user experience that re-defines ‘ease-of-use’.”
— CIO, Large Contact Center