Learn how Dynamics 365 CRM Innovations will Boost Sales & Productivity!

Empowering staff with the tools needed to better engage potential customers should be a no-brainer, right?

Seamless integration with Office 365 improves productivity by connecting the user to all the data while being able to access it remotely through mobile or web. Stronger insights were achieved through...

10 Things Digital Transformation Leaders Do Differently

10 Things Digital Transformation Leaders Do Differently

In a new MIT Sloan Management Review and Deloitte University Press report, Aligning the Organization for Its Digital Focus, nearly 90% of more than 3,700 business executives, managers and analysts from around the globe say they anticipate their industries will be moderately or greatly disrupted by digital trends. Less than half, however (44%)...

Is it Time to get Off the Bench and Unify Your Sales and Marketing Teams?

Is it Time to get Off the Bench and Unify Your Sales and Marketing Teams?

Businesses who have struggled to successfully convert leads to loyal customers usually have a disconnect between their sales and marketing team. Often, the amount of information that is handed off between the two departments gets lost, is updated incorrectly, or is unavailable to the sales and marketing staff who need it. This disconnect goes further than just...

Drive Sales & Improve Productivity with Microsoft Dynamics 365 for Small and Medium Businesses.

Drive Sales & Improve Productivity with Microsoft Dynamics 365 for Small and Medium Businesses.

For small to medium size businesses (SMB), the statistics for success can often be discouraging. With so many resources and information available to foster success, why in 2016 are roughly 50% of small businesses failing in the first four years? (Bureau of Labor Statistics). Scouring the internet for answers, you’ll find some common trends are a lack...

5 Ways Customer Service Can Support Marketing

5 Ways Customer Service Can Support Marketing

Many brands and organizations are making it a priority to create a consistent and satisfying customer experience no matter what channel, department or individual the customer (or potential one) connects with.

But making the experience easy, consistent and consistently satisfying for the customer is hard work for most...

Why It's (Still) Lonely at the Customer Experience Top

Why It's (Still) Lonely at the Customer Experience Top

Just a few years ago, Gartner Research conducted a marketing spending survey where 89% of the responding companies said that by 2016, they expected to compete mostly on the basis of customer experience. In the same survey, less than half rated their company’s customer experience as...

12 Statistics That Show Millennials Expect Even More from Customer Service

12 Statistics That Show Millennials Expect Even More from Customer Service

While all consumer demographics have increased expectations for customer service, it’s the world’s newest and biggest generation of customers that are creating a seismic rumbling in “I want it my way, I want it now” support.

Millennial customers, commonly defined as the consumer collective born between 1980 and the early 2000s, are collectively expected to spend more than $200 billion annually starting in...

Are You Closing the Customer Feedback Loop?

Are You Closing the Customer Feedback Loop?

While many brands and organizations say they are focusing on customer feedback and the Voice of the Customer (VoC), many customers aren’t quite sure that is the case. In Microsoft’s new State of Global Customer Service Report, almost half (48%) of the 5,000 consumers surveyed across Brazil, Germany, Japan, the United Kingdom and the United States said that while they may be asked for feedback on their customer service experience and how to improve it, they do not believe...